Shipping and Returns Policy
Effective Date: December 29, 2024
Shipping Policy
1. Shipping Destinations
We currently ship to Saudi Arabia Only. If your location is not listed, please contact us to check availability.
2. Processing Time
Orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Free shipping is available for orders over 300 SAR if applicable.
4. Delivery Time
Delivery times may vary based on your location and shipping method selected. Typical delivery times are:
Domestic: 3-7 business days
International: 7-14 business days
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment’s status.
6. Shipping Delays
We are not responsible for delays caused by weather, customs, or other unforeseen circumstances.
Returns and Refunds Policy
1. Eligibility for Returns
We accept returns only for damaged, defective, or incorrect items.
Returns must be requested within 5 days of receiving your order.
2. How to Request a Return
To initiate a return, please:
1. Contact us at info@eataction.com or Customercare@eataction.com and +966500731990 with your order details and a description of the issue.
2. Provide photos of the damaged or defective item(s), if applicable.
3. Wait for our confirmation and further instructions.
3. Return Conditions
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
4. Refund Process
Refunds are processed to the original payment method within 5 business days after receiving and inspecting the returned item(s).
Shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges
We do not offer direct exchanges. Instead, you can return the item and place a new order.
6. Non-Returnable Items
The following items are non-returnable:
Opened or used products.
Perishable goods that are not defective.
Contact Us
If you have any questions about our Shipping and Returns Policy, please reach out to us at:
Email: info@eataction.com
Customercare@eataction.com
Phone: +966500731990
